07.16.08
Another Great Email from a Customer for Life!
The following is an e-mail a fellow employee sent to a recent customer of mine who has a profession my co-worker is highly involved in to say the least, as well as the response to the e-mail:
Sent on July 11th, 2008:
Dear Mr. Hale,
It was certainly a pleasure to make you aquaintance!
I am confident that you had a wonderful buying experience here at Gunn Honda…AND Chris Bond is one of the many Sales consultants here that does a fantastic job of exceeding expectations.
Once Chris found out that you were a Golf Professional, he knew that I would be most interested in hearing about your career. Golf is obviously a passion of mine and I am always interested in meeting people who hold the same respect and love for the game.
I was so surprised and greatfull to recieve the Golf Club that you wanted me to have!
It certainly was not necessary, but I wanted you to knowhow much a appreciate the gesture. I know that this sounds “hokey”, but I had been looking for a replacement five-wood as I have been playing a Knock-Off club for a couple of years. I had been putting off the purchase and now you gave me a club that matches the rest of my set. To say that I was very happy would be a huge understatement…May good fortune fall upon you and God Bless.
Sincerly,
Dave Narvaez
Reply from Mr. Hale:
Sent July 16th, 2008
Dave,
Thanks for your email…honestly I have never had a better car-buying experience and it was my pleasure on the club. Chris Bond is a big asset to the Gunn Company as you are. I am in the business of providing High-Level service to very High-Net Worth individuals so I recognize the effort you guys put into making me feel special. Thanks and would you please forward my email to Chris and your GM or send me their email addresses.
I will be back someday for a Pilot for my wife,
E. Hale - Director of Golf
Boot Ranch
